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    Frequently Asked Questions

    Coronavirus (Covid-19) - Reservations & extended cancellation updates at Fraser Residence Monument

    We are closely monitoring the Centers for Disease Control and Prevention and World Health Organisation’s statements regarding coronavirus (COVID-19) cases and following guidelines from these agencies and the local health departments. In response to the evolving marketplace conditions, Frasers Hospitality has implemented the following policies for existing and new reservations:

    • Existing Bookings <14nights:

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid up to 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of charges (in accordance with the terms and conditions of the rate booked)

    Bookings made after the 1st May 2020 for any future arrival date(s) – standard product terms, conditions and rate rules will apply

    Terms and conditions applies to direct bookings only.

    •  Existing Bookings >14Nights:

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com  for applicable terms and conditions

    • Postponement Policy <14 nights:

    Unconditional cancellation of any reservation for stays (14 nights or less) till 31 May 2020.

    For peace of mind, if you or your guest/s have booked with us for stays beyond 31 May 2020, you can, if you choose, postpone the stay for up to 12 months, from the original date of arrival if your booking was made on or before the 1st May 2020

    Rates and availability are subject to availability and cannot be guaranteed. Please enquire for the most upto date rates when postponing your booking. 

    For cancellation policies pertaining to long-stay (more than 14 days) bookings, please contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com directly for any revision in your itineraries.

    Policy updated as of the 20th March 2020 

    • Agency & non-direct Bookings

    Hotel by hotel policy applies and all customers/ bookings should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Waiver of change/cancellation fees for stays before 4th July 2020 *UK ONLY*

    Valid upto 48 hours before the scheduled arrival date. Any changes or cancellations after this time will result in the application of standard charges (in accordance with the terms and conditions of the rate booked)

    Bookings >14 nights should contact the Reservations Department on Tel:+44 (0) 207341 5599 or email: sales.london@frasershospitality.com for applicable terms and conditions

    Bookings made after the 1st May 2020 for any future arrival date (s) – standard product terms, conditions and rate rules will apply. 

    Country specific travel policies are being updated in accordance with Government Covid19 Guidance.

    Coronavirus (Covid-19) updates when staying at Fraser Residence Monument London

    In response to Coronavirus (COVID-19), additional safety and sanitisation measures are currently in effect at this property. Fraser Residence Monument London’s health & safety measures include hand washing hygiene, hand sanitiser dispensers, high level cleaning specifications throughout all guest and common areas as well as back of house.

    Due to Coronavirus (COVID-19), Fraser Residence Monument London is taking steps to help protect the safety of guests and staff and therefore we request you to practice social distancing during your stay. For the foreseeable future, it is important that we work together to support these efforts. As a result, certain services and amenities may be reduced or unavailable. 

    Luggage storage at Fraser Residence City of London on Lovat Lane (around the corner from Fraser Residence Monument) is unavailable due to Coronavirus (COVID-19). However, breakfast is still available for you to order prior to your stay. A selection of breakfast items will be placed the kitchenette prior to arrival to allow you to “Make Your Own Breakfast” from the comfort of your apartment.

    Please note, that Fraser Residence Monument London’s housekeeping protocol has changed. The property is providing weekly housekeeping service only for stays of 8 nights +. Short stays will not receive any service during these unprecedented times.

    Fraser Residence Monument London will not accept cash as a form of payment to stop the spread of cross contamination.

    Until the foreseeable future, late check-out will be offered free of charge as we will no longer be able to hold your luggage in the luggage room due to possible cross contamination. 

    We accept Key workers at Fraser Residence Monument London so get in touch at sales.london@frasershospitality.com

    Where can I find the best rates for Fraser Residence Monument?

    The best rates for Fraser Residence Monument can be found on our website www.frasershospitality.com or through our reservations department at +44 (0) 207 341 5599 or email to sales.london@frasershospitality.com

    What kind of services and facilities do you offer at Fraser Residence Monument?

    We provide impeccable accommodation services at Fraser Residence Monument, mainly on a long term basis. Additional services include dry cleaning and laundry, housekeeping, taxi services and wireless broadband.

    How do I get to Fraser Residence Monument?

    Fraser Residence Monument is located in the heart of the city and easily accessible on many of London’s various transport services. It is a few minutes walk from London Bridge or Monument station.

    How do I get to Fraser Residence Monument from the airport?

    Directions to Fraser Residence Monument:

    From Gatwick Airport take the First Capital Connect to London Bridge, and then take the Northern Line to Monument Station.

    From London City Airport, take the DLR to Bank Station and walk to Monument.

    From London Heathrow Airport take the Piccadilly line to Earls Court or the Heathrow Express to Paddington Rail Station and connect with either the District or Circle line.

    You can also request to be picked up, by taxi, through our reservations department.

    Do you provide internet access at Fraser Residence Monument?

    Yes we provide a secure and reliable wireless broadband service at Fraser Residence Monument.

    Where can we eat near Fraser Residence Monument?

    There are a number of restaurants, cafes and pubs on Eastcheap, just 2 minutes walk from Fraser Residence Monument.

    How do I make the most of my time in London while staying at Fraser Residence Monument?

    Our reception team at Fraser Residence Monument can assist you with any queries that you have about the City. Please dial +44 (0) 207 220 8600

    When is the check-in time at Fraser Residence Monument?

    You can check it at Fraser Residence Monument from 4pm (Early check in is available subject to availability)

    When is the check-out time at Fraser Residence Monument?

    Check-out at Fraser Residence Monument is before 11am (Late check out is available subject to availability)

    Do you serve breakfast at Fraser Residence Monument?

    We do not serve breakfast at Fraser Residence Monument but on Eastcheap there are a number of cafes.

    Do you have a laundry room at Fraser Residence Monument?

    We do not have a laundy room at Fraser Residence Monument, however you will have a washer / dryer in your apartment and we provide a dry cleaning and laundry service.

    Do you have a fitness centre at Fraser Residence Monument?

    We do not have a fitness centre onsite at Fraser Residence Monument but there is a gym only 15 minutes away.

    Where can I go shopping near Fraser Residence Monument?

    There is a House of Fraser next to Monument station and a Marks & Spencers on Gracechurch Street (5 minutes from Fraser Residence Monument)

    What type of beds do you have at Fraser Residence Monument?

    Double beds are available at Fraser Residence Monument.

    What is your cancellation policy at Fraser Residence Monument?

    For information on the cancellation policy for Fraser Residence Monument please contact Reservations on +44 (0) 207 341 5599

    Where can I find the closest bank, ATM and exchange office to Fraser Residence Monument?

    There is an ATM outside Tescos or Eastcheap, which is a 2 minute walk from Fraser Residence Monument.

    Do you provide newspapers at Fraser Residence Monument?

    We do not provide newspapers at Fraser Residence Monument. We can however arrange for the paper of your choice to be delivered.

    Is there a supplement for children at Fraser Residence Monument?

    There is no supplement for children at Fraser Residence Monument.

    Is Fraser Residence Monument a disabled friendly hotel?

    Currently Fraser Residence Monument is not suitable for wheelchair users. 

    Do you allow pets at Fraser Residence Monument?

    We do not currently allow pets at Fraser Residence Monument.

    Do you provide extra beds and baby cots at Fraser Residence Monument?

    We do supply both items at Fraser Residence Monument. An extra bed is £105 + VAT per week. A baby cot is free of charge.

    Do you provide parking at Fraser Residence Monument and how much does it cost?

    We do not have an onsite car park at Fraser Residence Monument but there is one a 10 minute walk away.

    What are the reception opening hours at Fraser Residence Monument?

    Fraser Residence Monument does not have a reception. You can contact our City reception on +44 (0) 207 220 8600 and they will assist you.

    Do you provide shuttle service to the airport from Fraser Residence Monument?

    We do not provide a shuttle service from Fraser Residence Monument but we can organise taxis to take you back and forth to the airport.